PRIVACY POLICY

PRIVACY POLICY

SECTION 1 - COLLECTION AND USE OF YOUR DATA

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We collect information or content you provide to us in connection with an online account. Examples of account data we collect include you name, email address, phone number, mailing address, account login name and password.

We collect transaction information related to any products that you purchase from us, including order details, delivery information, amount charged, billing or shipping information, and information about any products or services you returned or exchanged with us. We may collect additional information when you communicate with use on or website, such as interacting with customer service representatives, use the website’s chat feature, sign up to receive marketing messages, provide any information in connection with any forms, surveys, “refer a friend” or promotions.

We collect and use personal data for the following: (i) to provide, administer, deliver, support and improve our products; (ii) complete the transactions you request; (iii) create and manage your online accounts; (iv) send communications related to your account, purchases, exchanges, and returns; (v) respond to your requests and other communications from you; and (vi) comply with any of our legal obligations.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, interact with any of our representatives, and/or create an online account, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing messages, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us by email at proservice@truewerk.com or by phone at  719-624-8720.

You may opt out of receiving promotional and marketing communications from us by following the instructions in those communications or by otherwise changing your communications preferences. If you opt out, we may still send you non-promotional communications, including communications concerning your account, orders, or returns and exchanges.

SECTION 3 - YOUR PRIVACY RIGHTS

Depending on where you reside, you may have the right to request to know more about and access your personal data, request deletion of your personal data, request that your personal data not be shared or sold, request to transfer your personal data to a designated third-party, and/or request correction of inaccurate personal data. You can make these requests at any time by contacting us by email at proservice@truewerk.com or by phone at  719-624-8720. You can also access, correct, or delete certain of your information stored within your online account at any time by logging into the same and making such changes.

SECTION 4 - DISCLOSURE

We may disclose your personal data if doing so is necessary to comply with applicable law or legal process, to respond to claims, to enforce or apply our Terms of Service, or to protect the rights, property, or personal safety of us, our users, employees, and others. We may also disclose your personal data to unaffiliated companies we hire or work with that perform services on our behalf, including web hosting, information technology, payment processing, marketing and database management, and advertising and analytics services.

Additional Information for California Customers:

If you are a resident of California, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal data.

In the preceding twelve months, we have collected the following categories of personal data: identifiers (name, email and phone number); characteristics of protected classifications under California or U.S. law, such as your age or gender; commercial information, such as records of products purchased; internet and electronic network activity, such as information about your activity on our website; and geolocation data. We collect, use, and disclose personal data for the business purposes described in Section 1 above.

In the preceding twelve months, we have disclosed the following categories of personal data for business or commercial purposes to the following categories of recipients:

Category of Personal Data: Identifiers

Categories of Recipients: Advertising networks, internet service providers, operating systems and platforms, data analytics providers, and fulfilment partners.

Categories of Personal Data: Internet and electronic network activity information.

Categories of Recipients: Advertising partners, internet service providers, and operating systems and platforms.

Categories of Personal Data: Commercial Information.

Categories of Recipients: Advertising partners and fulfilment partners.

Categories of Personal Data: Geolocation data
Categories of Recipients: Advertising networks, internet service providers, and data analytics providers.

Categories of Personal Data: Characteristics of protected classifications under California or U.S. law.

Categories of Recipients: Advertising networks, internet service providers, and data analytics providers.

In the preceding twelve months, we have not sold any personal data. During this same period, we have shared the following categories of personal data to the following categories of third parties:

Categories of Personal Data: Identifiers

Categories of Third Parties: Joint marketing campaign partners and advertising and marketing networks.

Categories of Personal Data: Commercial Information

Categories of Third Parties: Advertising and marketing networks.

Categories of Personal Data: Internet and electronic network activity information.

Categories of Third Parties: Advertising and marketing networks.

SECTION 5 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 6 - THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then
your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Like most websites, ours uses cookies to analyze visits to our website and helps us improve our website, services and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please follow your browser’s process for doing so. Please not that if you choose to remove or reject cookies, this could negatively affect the availability and functionality of our website. 

SECTION 8 – RETENTION OF PERSONAL DATA

 We retain personal data for periods based on business needs and legal requirements. We store personal data associated with your online account for as long as your account remains active. If you close your account, we will delete your account data within the applicable regulatory timeline. We retain other personal data for as long as necessary for the processing purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

SECTION 9 – CHILDREN’S PRIVACY

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or legal guardian and believe that your child has provided us with personal data without your consent, please contact us by email at proservice@truewerk.com or by phone at  719-624-8720.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. In the event of any corporate transaction whereby we or our assets, including our online store, is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at proservice@truewerk.com or by phone at 719-624-8720.